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UK agent and counsellor training and engagement hub

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Selecting the correct role when registering for the agent and counsellor training and engagement hub

To appear on the agent and counsellor publicly accessible database, you must select the correct role when registering on the hub.

There are three roles you can choose from:

  1. Agent counsellor
  2. School/College/Education provider counsellor
  3. Other

An Agent counsellor is:

  • an education specialist who places students on behalf of one or more education providers
  • an education specialist who places students but with no ties to any education provider
  • an other adviser, for example a travel agent, who may offer overseas education placement services as one of their activities

A School/College/Education provider counsellor is a counsellor that works in-house at an education provider. A school, college, HE provider or multiple education provider.

Other is for professionals that do not work with students.

It is important you choose the correct role so you are visible on the database to the right students searching for a certified agent or counsellor.

To see how the different roles appear on the certified database, visit: agent-counsellor-ukhub.britishcouncil.org/gal

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Registering as an Agent will show your contact details on the UK database of certified agents and counsellors. (Opens in new tab)
Please use this option if you ARE a commercial agent.

Registering as a college/school counsellor will show some of your details on the UK database of certified agents and counsellors. (Opens in new tab)
Please use this option if you are NOT a commercial entity.

Your details will NOT be shared on the UK database of certified agents and counsellors.(Opens in new tab)
Please use this option if you are not an Agent or College/School Counsellor.

Personal details

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This will be the email address you log in with. Please ensure this is an individual email address and not a shared email address.

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I consent to British Council processing my personal data related to my gender for the purposes described in the privacy notice. (Opens in new tab)

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Maximum file size is 2MB. Supported file types are .png, .jpeg and .jpg

Organisation

More information

You can choose multiple countries/territories. Please select each country/territory you operate in.

You can choose multiple languages. Please select each language you speak.

Do you work with:

You can choose multiple organisations. Click on each organisations name. If the organisation is not listed then please type in the organisation name and click Add.

Social media links

Registering as an Agent will show your contact details on the UK database of certified agents and counsellors. (Opens in new tab)

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Confirm registration

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Password constraints:

  • [[[Between 8 and 64 characters long]]]
  • [[[One or more numeric characters]]]
  • [[[One or more special characters]]]
  • [[[One or more upper case characters]]]
  • [[[One or more lower case characters]]]
  • [[[Special characters are !@#%*()$?+-=]]]

PRIVACY NOTICE eNetEnterprise platform, version 7, last update 19/09/2024

The British Council is the Controller of the information that you provide for the purpose of processing your registration on the eNetEnterprise (Onboard) platform used for the British Council's education agents and counsellors training and engagement. This means that the British Council is responsible for determining how your information is collected and used.

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Click here to view our Terms and Conditions. (Opens in new tab)

Collection of information about your special medical needs or disabilities is optional, and we do it to ensure we adjust event organisation and training to your needs, in line with the British Council's global Policy and Standards on Equality, Diversity and Inclusion.

The legal basis for processing your personal data for these purposes is your consent. You have the right to withdraw your consent at any time. If you withdraw your consent to be featured on the Open Access List and have registered as an Agent or Counsellor, you will no longer be searchable on the publicly accessible Open Access List. Please contact British Council directly at agentandcounsellorenquiries@britishcouncil.org to remove your consent.

For these purposes, British Council will share your personal information with following organisations that are acting as Processors:

In order to achieve the necessary purposes outlined above, your personal information will be securely transferred and/or stored in the following locations: UK, EU (Microsoft AZURE; ICEF; Facebook (Meta); Instagram; WeChat), Ireland (eCom Scotland Limited; Twitter (X)), USA (ApplyBoard; Facebook (Meta); Instagram; LinkedIn), South Africa (M&ESURE), Singapore (WeChat), China (Weibo). Personal data will be potentially collected from agents and counsellors from all countries worldwide.

We will keep your personal information that you have provided for registration to be featured on the Open Access List of trained Agents and Counsellors for a period of two years after the date of certification AND then for a further period of six months to allow re-certification. If after that six-month period, you have not been active on the system your personal information will be archived and deleted from the system after five years.

Personal information of users who have not been active on the eNetEnterprise (Onboard) system after a period of six months AND are not certified will be archived and deleted from the system after two years.

We will review your personal data used for direct marketing annually from the time of collection and will keep it until you request to opt out.

The British Council complies with data protection law in the UK and laws in other countries that meet internationally accepted standards. You have the right to ask for a copy of the information we hold on you, and the right to ask us to correct any inaccuracies in that information. If you have concerns about how we have used your personal information, you also have the right to complain to a privacy regulator. For further detailed information about your rights, how to raise complain and how we process personal information, please refer to the Privacy section of our website, Data protection | British Council or contact the British Council at agentandcounsellorenquiries@britishcouncil.org .